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Blocks

Blocks

Skip Troubleshooting

Troubleshooting

Online courses will open in a separate window, which some browsers may treat as a “pop-up.” If you see the message: “It appears that popup windows are blocked, stopping this SCORM package from playing. Please check your browser settings,” simply follow the step-by-step instructions provided in the videos below.

If you need further assistance with the Online Learning Portal, please email Empact LMS Queries at Empact.LMSQueries@empactgroup.co.za. Be sure to include a description of the issue and, if possible, a screenshot to help us resolve it quickly.

Blocks

Skip Microsoft Edge

Microsoft Edge

How to resolve:

It appears that popup windows are blocked, stopping this SCORM package from playing. Please check your browser settings.

  1. Click the settings and More (...) button on the upper-right side of the browser.
  2. Click "Settings" 
  3. Search for "Pop-ups"
  4. Click the "Pop-ups and redirects" link
  5. Under "Default behavior", ensure Blocked is set to "On"

Additional steps that can be followed:

Under "Customized behaviors", click "Add site" next to the option "Allowed to send pop-ups and use redirects". When asked to add site, enter the URL for the Online Learning Portal (https://lmsonline.empactgroup.co.za/) and then click "Add"

https://lmsonline.empactgroup.co.za/pluginfile.php/11798/block_html/content/Microsoft%20Edge%20-%20Allow%20popups%20and%20redirects.mp4
 

Blocks

Skip Google Chrome

Google Chrome

How to resolve:

It appears that popup windows are blocked, stopping this SCORM package from playing. Please check your browser settings.

  1. Click the settings and More (...) button on the upper-right side of the browser.
  2. Click "Settings" 
  3. Search for "Pop-ups"
  4. Click the "Site Settings" link
  5. Scroll down and click on the "Pop-ups and redirects" link
  6. Ensure "Sites can send pop-ups and use redirects" is selected

Additional steps that can be followed:

Under "Customized behaviors", click "Add" next to the option "Allowed to send pop-ups and use redirects". When asked to add site, enter the URL for the Online Learning Portal (https://lmsonline.empactgroup.co.za/) and then click "Add"

https://lmsonline.empactgroup.co.za/pluginfile.php/11799/block_html/content/Google%20Chrome%20-%20Allow%20popups%20and%20redirects.mp4
 

Blocks


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